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Overview 

A fast-growing global software company providing a white-label sales and marketing automation platform for agencies. With 1500 employees across locations and 1000 in India, the company was scaling quickly. But the growth also brought IT challenges — delays, lack of control, and dependency on global teams. They needed a smarter device management system to support their teams and simplify operations. 

The IT Challenges Our Client Faced 

As operations expanded, IT struggled to keep pace. We found gaps that affected user experience, slowed down onboarding, and left security standards inconsistent. 

  • Delayed device delivery affected new employee readiness 
  • Warehousing gaps made it hard to track or plan inventory 
  • No MDM meant devices lacked policy and compliance control 
  • Limited local IT meant slower support for day-to-day issues 
  • Manual offboarding led to missed returns and audit risks 

Our Approach 

We started with a focused discovery phase and pilot rollout. The goal was to build a full-stack Apple-first deployment model — structured, automated, and audit-ready.  

  • Ran a discovery and pilot phase to validate workflows 
  • Set up ABM and MDM for zero-touch and secure onboarding 
  • Built warehousing and SLA-led delivery across India 
  • Established asset tracking and return workflows 
  • Deployed WFH kits with AmpleCare support built-in 

How It Worked 

  • 100% of devices enrolled and managed via ABM 
  • Macs set up remotely with MDM security policies 
  • SLA-based delivery and device pickup for offboarding 
  • Support escalations routed seamlessly to AmpleCare 
  • Real-time tracking for assets and compliance 

Outcomes That Made a Difference 

We helped our client move from a reactive to a proactive IT setup.  

  • Onboarding time reduced by 75% (Mac ready in 10 mins) 
  • Less reliance on global IT teams for local issues 
  • Better visibility and control across the asset lifecycle 
  • Fewer support tickets and faster issue resolution 
  • Smoother audits with accurate tracking and compliance 

Apple and Ample in Action 

Apple tools powered the platform, but it was Ample’s smart execution that made it work across people, processes, and scale. 

  • ABM and MDM integration with policy control 
  • Jamf tools for endpoint management and compliance 
  • Smart warehousing for timely and regional dispatch 
  • AmpleCare for support, returns, and lifecycle tracking 
  • WFH kits shipped ready-to-use with guided setup 

With Ample’s support, the client shifted to a predictable, repeatable IT model. Device setup was faster. Support became lighter. And visibility returned to IT teams. It was a complete step up in maturity, making daily work simpler, faster, and more secure.