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About the customer  

A fully remote AI talent platform headquartered in Silicon Valley. Known for connecting elite remote engineers with world-class enterprises, their team spans over 500 core employees and thousands of global contractors, driving AI innovation across industries.  

Business challenge  

As the company scaled its internal workforce, its IT setup struggled to keep pace with demands across geographies, functions and security standards.  

Challenges included:  

  • Fragmented device landscape with inconsistent management  
  • Limited IT visibility and lack of automation  
  • Rising costs of managing endpoints across a hybrid workforce  
  • Need for enterprise-grade security and rapid onboarding  

How Ample Approached It?  

Ample stepped in as a strategic partner to transition the customer’s IT environment into a robust, Apple-led infrastructure. The journey was designed in phases to ensure control, speed and scalability.  

Phase 1: Foundation setup  

Ample deployed Apple devices for key internal teams including development and leadership. We configured Jamf Pro, Connect and Protect for seamless provisioning and compliance from Day One.  

Phase 2: Optimising for growth  

Introduced role-based device strategy. Apple for engineering and leadership teams. Windows where needed. This helped streamline support and reduce overall complexity.  

Phase 3: Scaling securely  

Established compliance baselines including CIS and HIPAA policies. Rolled out automation for provisioning, app installs and updates across geographies.  

Phase 4: Contractor readiness  

Demonstrated scalability and SLA reliability to gain confidence for a wider rollout across their global contractor network.  

Phase 5: 24×7 IT support model  

Ample now supports over 5000 users globally with round-the-clock IT services, device management and performance tracking.  

The Ample Differentiator  

Repeatable delivery model: From deployment to support, every process is engineered to scale without rework or patchwork. 

Reliable execution: 98% SLA adherence. Zero missed onboarding deadlines. Same quality across time zones. 

End-to-end control: We handle procurement, warehousing, provisioning, and support. No third-party handovers.  

Deep Apple expertise: Certified Jamf deployment. Full-stack Apple device management with compliance built in. 

Structured for trust: Each phase proved readiness. Just consistent delivery that built confidence. 

What Was Implemented 

  • Apple-first deployment for high-performance teams 
  • Jamf Pro, Protect and Connect for security and efficiency 
  • Automation of onboarding and software deployment 
  • Security protocols mapped to CIS and HIPAA standards  

The Impact and Outcomes 

The outcomes reflect Ample’s ability to deliver scale, speed, and control with zero compromise on reliability.  

  • 40 percent faster onboarding  
  • SLA adherence at 98 percent globally  
  • Full support expansion from 50 to 5000+ users  
  • Significant reduction in IT escalations  
  • Smooth rollout of 24×7 managed support for all users  

Apple and Partner solutions demonstrated 

  • Apple hardware for critical teams 
  • Jamf suite for Apple device lifecycle management 
  • Zero-touch deployment and centralized provisioning 
  • Integrated with Ample’s managed services for global scale  

The Way Forward 

Through consistent delivery and deep alignment with their fast-moving teams, Ample earned their trust.  

Now, with a 24×7 Managed IT Support contract now in place, Ample is set to power the client’s global operations and helping their mission to build and deploy the world’s most powerful AI systems.