Ample Advantage: Empowering HighLevel’s IT Infrastructure for Optimal Efficiency
At Ample, we understand the challenges businesses face in managing their IT infrastructure. HighLevel India, a dynamic and growing organization, approached us seeking assistance in the procurement of Mac and accessories, implementing a robust Mobile Device Management (MDM) solution, ensuring efficient logistics support, and optimizing their warehouse facility. Recognizing the challenges faced by HighLevel, we stepped in to provide comprehensive solutions and support.
Challenges Faced by HighLevel
Delayed Mac deliveries: New joiners faced frustrating delays in receiving their Macs, impacting their onboarding and productivity.
Tracking inefficiencies: Order visibility was limited, creating confusion and hindering accountability.
Disorganized documentation: Invoicing and purchase orders lacked transparency, leading to administrative headaches.
Limited device security: Existing devices were vulnerable to misuse and malware threats.
Ample’s Solutions
Streamlined procurement: Ample implemented a robust system for efficient Mac and accessory procurement, ensuring timely delivery for new joiners.
Real-time tracking: A state-of-the-art tracking system provided HighLevel with complete visibility on all orders, from placement to delivery.
Organized documentation: Ample established a transparent system for invoices and purchase orders, streamlining financial processes.
Enhanced security with Jamf: HighLevel’s devices were secured with Jamf, a robust MDM solution, preventing misuse and malware infections.
Secure warehousing: Ample’s secure warehouse safeguarded existing devices, offering peace of mind and protection.
Dedicated Resident Engineer: A dedicated Ample engineer served as HighLevel’s point of contact for all IT needs, providing expert support.
Seamless onsite and offsite support: Ample offered prompt and efficient support for both new and existing devices, onsite and offsite.
Results Achieved
Significantly reduced escalations: Employee concerns regarding devices and services dropped dramatically. They managed to bring down 25 escalations per day to zero escalation, showcasing a remarkable improvement in operational efficiency and issue resolution.
Cost savings: HighLevel enjoyed a decrease in per-employee cost for Macs and accessories. Overall it saved 7% of their total cost.
Seamless device replacement: Reverse shipments and utilizing existing devices during emergencies ensured operational continuity.
What customer said
“So far, our experience working with Ample is excellent. The whole team is very responsive and professional in their approach. We highly recommend Ample to other organizations for their outstanding services in procurement, logistics, support, and services. Looking forward to maintaining this collaboration and cooperation going forward.”
K R Kirthan Manager, People Operations HighLevel India Private Limited
Conclusion
HighLevel’s partnership with Ample resulted in a more secure, efficient, and cost-effective IT infrastructure. This case study demonstrates how our comprehensive approach empowers organizations to achieve their business goals. We are committed to continuous improvement and value HighLevel’s feedback, actively working to address their suggestions for even greater success. Together, we look forward to a bright future filled with innovation and growth.
Are you facing challenges managing your IT infrastructure? Contact us today to learn how we can help you achieve your goals.
Ample has over two decades of rich experience in enterprise solutions and premium retail. Customer experience, and excellence, both are at the core of our value proposition.
