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Position Executive – Technical Support
Segment Technical Support
Location Kochi
Business Apple Product Services
Total Experience 1 to 5 Years
Qualification 12th, Any Graduate / PG
Key Responsibilities
  • Customer service / Front-end customer handling.
  • Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).
  • Troubleshooting of technical related issues and ensure to resolve the issues / queries.
  • Escalate problems when unable to resolve customer issues.
Key Requisites
  • Knowledge on computer hardware & software is added advantage.
  • Excellent language fluency, excellent verbal & written communication skill.
  • Should be able to handle customer queries and should aim at customer delight.
  • Should be technically sound.
  • Self driven & goal oriented and willing to work on Weekends
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