Position Team Lead- Service
Segment Technical Support
Location Bangalore
Business Service
Vacancies 3
Total Experience 5-10 years
Qualification Graduation/ Post Graduation
Key Responsibilities
  • Take overall responsibility of service centre.
  • Branch service revenue targets ( service and accessory sale )
  • Accessories stock management
  • Additional achievements and highlighting business opportunities.
  • Improve customer satisfaction and handle corporate service.
  • Act as a further escalation point of unresolved or escalated calls.
  • Customer relation management ( Internal and External )
  • Ensure team productivity at its maximum.
  • Maintain repair TAT
  • Handle reports
  • Control attrition
  • Ensure team certification
  • Drive SOP adherence in the centre
  • Maintain hygiene and a conductive ambience
  • Conduct audit and ensure timely audit closure
  • Attend meetings as required
Key Requisites
  • Must have inclination towards Technologies
  • Willing to work on weekends and holidays
  • Knowledge on computer hardware & software is added advantage.
  • Good communication skill.
  • Should be able to handle customer queries and should aim at customer delight.
  • Process Driven
  • Strong Team Management Skills
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